Cancellation policy

Subscription Cancellation Policy

Soft Skin subscriptions renew automatically at the frequency you choose at checkout (for example, every month) until you cancel. You'll be charged the subscription price, plus any applicable shipping, on each renewal date using the payment method you provided.

How to cancel You can cancel, pause or change your subscription at any time by logging in to your account on our website and going to "Manage subscriptions". You can also email us at support@softbabybysolara.com and we'll take care of it for you.

Timing To avoid being charged for your next order, please cancel at least 2 days before your next renewal date. Cancellations made after an order has been processed will apply from the following renewal.

Refunds Subscription orders that have already been processed or shipped aren't refundable under this policy, but they're still covered by our Return and Refund Policy. Nothing in this policy limits your rights under Australian Consumer Law.

Questions If you need help with your subscription, contact us at support@softbabybysolara.com.Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.
Subscriptions
When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.
Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.
Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it.
If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.
See our returns policy for more details on returns and refunds.
Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.
You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.