Frequently Asked Questions

Got questions about our range of Soft Skin products? Find answers about ingredients, how to use them, skin types, shipping and more.

Soft Skin provides Australian natural skincare that is lovingly created for mature, sensitive or dry skin 40+. Soft Skin is produced on the Gold Coast, Queensland. Vegan and natural.

What is your 30 Day Glow Guarantee?

If something is not right for you, please contact us within 30 days of receiving your order. We want every purchase to feel safe, supportive and well looked after.

What are your shipping rates?

Shipping is $9.95 across Australia, with free standard shipping on orders of $99 or more after discounts.

Where are Soft Skin products made?

Soft Skin products are made in Australia with a focus on gentle, premium formulas for mature skin.

Which product should I start with if I am new?

If you want the hero product, start with Soft Baby. If you want a fuller ritual from the beginning, the Essential Box is a beautiful place to start.

Is Soft Baby suitable for mature and sensitive skin?

Yes. Soft Baby was created with mature, dry and delicate-feeling skin in mind, with a smoother, more nourishing finish that does not feel harsh.

How do I use Soft Baby?

Apply a small amount to clean skin using your fingers or the Miracle Brush. Wear it on its own for a soft glow or under makeup as a smoothing base.

What does Serum Cleanser do?

Serum Cleanser gently cleanses without leaving skin feeling tight or stripped, making it a lovely first step before Soft Baby.

Is the Miracle Brush only for Soft Baby?

No. It is beautiful with Soft Baby, and also genuinely useful for liquid foundation and powder.

Is the Essential Box a good gift or starter set?

Yes. The Essential Box is one of the best options if you want a fuller Soft Skin ritual or a more complete, giftable set.

How can I contact support?

You can reach us at support@softbabybysolara.com and we usually reply within 1 to 2 business days.