Last updated: January 2026
Soft Baby by Solara ships orders from Queensland, Australia.
We currently ship within Australia only.
All orders are processed within 1–2 business days.
Orders placed on weekends or public holidays are processed on the next business day.
You will receive an email notification once your order has been dispatched.
Orders totalling $75 or more (after discounts) qualify for free standard shipping.
For orders under $60, a flat rate of $9.95 applies.
Estimated delivery time is 2–8 business days, depending on your location (metro or regional).
We use Australia Post as our carrier.
Delivery timeframes may vary due to carrier delays, peak seasons, weather conditions, and regional or remote locations.
These delivery timeframes are estimates provided by the carrier.
Soft Baby is made with natural oils and butters.
During warmer months, the balm may soften slightly during transit.
This does not affect the quality of the product. If this occurs, simply place your balm in a cool area or the refrigerator for a short time to re-firm.
Please ensure your shipping address is correct at checkout.
We are unable to refund or replace orders sent to an incorrect address provided by the customer.
If your parcel has not arrived within the expected timeframe, or arrives damaged, please contact us at:
softbabybysolara@gmail.com
We will assist you in lodging an investigation with the carrier.
All orders include tracking.
A tracking link will be emailed to you once your order has been shipped.
I love this balm it makes my face feel really good and very soft, it applies so easily. I love how it’s so natural. I will be buying more.
Lovely to wear and my 82 year old face looked very smooth
Delightful product feels amazingly soft in your skin and blends into it effortlessly with spatula and so soft brush that helps to evenly spread the product onto your face will definitely purchase again
This left my skin feeling hydrated and soft but without the clogged or oily feeling will definitely be using this in future
I love everything about this product. I love the pink packaging, the smell and the beautiful feel of it. Just love it.
makes my face feels like it’s naturally clear & smooth. moisturises but isn’t heavy.fantastic product. glad i bought 3!
I have been using soft baby morning and night for about 6 weeks now, I can say honestly that I look forward to applying soft baby because it smells devine and just blends effortlessly for what i would describe as a moisturising primer feel and if I choose to wear makeup it just has such a beautiful finish on top of Soft Baby. So long story cut short I will cut the other cream I have been using and continue supporting Solara and Soft Baby.
Congratulations on such a fabulous product.
Janine
Love, love, love, love. I am so gratful, Solara you have created Soft Baby. My skin loves it. It is pure, and gentle, and I am now onto my third jar. I have also given as a gift. Beautiful product with many benifits.
Oh my goodness Soft Baby is just so good for my skin. I have extremely sensitive skin and Soft Baby plumps my skin up with moisture and gives me a radiance that I love.
